Applied professional learning

Choose Team Metrics That Do Not Encourage the Wrong Behaviour

Measure progress without rewarding the wrong behaviour.

Clarify what good performance means for the team and its customers. Select measures with a plausible link to the outcome.

100% onlineFocused practical course€149 per participantApplications open

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Illustrative scene: a manager examines several performance charts and notices how a rising activity metric differs from a meaningful outcome chart.

YOUR LEARNING OUTCOMES

What you will be able to do.

Managers.

Clarify what good performance means for the team and its customers.
Select measures with a plausible link to the outcome.
Identify gaming, local optimisation and missing context.
Agree definitions, ownership and how the measures inform decisions.

WHAT YOU WILL CREATE

Outcome/leading-indicator set, definitions, and a review of incentives and gaming.

IN PRACTICE

A situation you could face.

A team hits its activity target while customer outcomes deteriorate. Rebuild the measures and test the incentives they create.

YOUR TASK

Agree definitions, ownership and how the measures inform decisions.

Illustrative learning scenario.

CURRICULUM

Your learning path.

4 modules

Define the outcome

Clarify what good performance means for the team and its customers.

Choose leading indicators

Select measures with a plausible link to the outcome.

Test for unintended incentives

Identify gaming, local optimisation and missing context.

Set a useful review

Agree definitions, ownership and how the measures inform decisions.

THE EXPERIENCE

Practice with a purpose.

100% onlineNo in-person attendance required.

Self-directed cases, practical exercises and worked examples. Your invitation confirms the learning materials, delivery format and support included.

Understand the decision

Define the question and the evidence a useful answer needs.

Test your judgement

Apply the method to a realistic case and explain your choices.

Review the quality

Use explicit criteria to judge the result and improve the work.

ABOUT YOUR APPLICATION

Before you apply.

Are courses delivered online?

Course materials, exercises and any included coaching or live sessions are delivered online. No in-person attendance required.

Each programme specifies its pace and included support. Your invitation confirms any scheduled sessions and their timing.

Why do I need to apply?

We review your background and any goals or motivation you choose to share to assess programme fit. There is no payment when you apply.

How do intakes work?

We welcome new participants in intakes over time. Apply for access and we will email you when the next intake opens for this programme.

When can I start?

We will confirm the start date, what is included and the fee when we invite you to join. You can then decide whether to take part. Applying does not give you immediate course access.

What does the fee cover?

Self-directed cases, practical exercises and worked examples. Your invitation confirms the learning materials, delivery format and support included. The €149 shown is an estimated fee per person. We will confirm what is included, the final price and any applicable taxes before you decide to join.

Will I receive a certificate?

Your invitation will explain what you need to complete, how your work will be assessed and whether the programme includes a certificate. Any Academy certificate is separate from an accredited academic qualification.

Who is behind the Academy?

Scipio Academy draws on practical expertise from senior alumni of McKinsey, BCG and Bain. We will share details of the programme contributors and reviewers with your invitation. The firms do not sponsor or endorse these programmes.